Refund policy

Products and payment

wydd sells credits for AI character conversations in Korea (KRW). Payments are processed in the Toss Payments window, and credits are added to your account when payment completes. There are no subscriptions. Paid credits are valid for 12 months from payment. Other regions are being prepared.

Withdrawal rights for sales in South Korea

The following is the withdrawal and refund baseline for sales in South Korea. Display language does not determine your sales country or applicable law.

Withdrawal period

Under Article 17, withdrawal is generally available within 7 days of receiving the contract document, or of supply starting if later. Missing contract information or interference can change the starting date. If supply differs from the description or contract, the statutory periods are 3 months from supply and 30 days from discovering, or being able to discover, the difference.

When digital content has started

Starting digital content may limit withdrawal, but it does not automatically make every unused credit non-refundable. Divisible content that has not started is treated separately. Article 17 requires notice of limitations and measures such as trial access. These requirements and the point at which a credit product starts must be reviewed before sales.

How to request a refund

Contact support with the order number, purchase date, product and reason; do not send card numbers or private chat text. Qualifying withdrawals and refunds are paid within 3 business days of the request, with payment cancellation requested without delay. Your card issuer or bank may take additional time to reflect the cancellation.

Minors and unauthorized payments

A minor’s contract without required legal-representative consent may be cancelled under applicable law. Suspected unauthorized or duplicate payments should be reported to support for review with the payment provider.

Questions about credit history

A released generation reservation is a credit accounting event, not a cash refund. Stop may arrive after a charge has committed. Check the request result and credit history, and contact in-app support if they disagree. Include the request identifier rather than private chat text.

Duplicate or failed payments

Confirmed duplicate or erroneous payments are cancelled in full. If credits are delayed or missing after payment, contact support with the order number; we grant them after checking the payment record.

Legal sources · checked 2026-10-13

• E-commerce Act, Article 17: withdrawal
• E-commerce Act, Article 18: effects of withdrawal

Credit delivery timing

Coming soon · to be confirmed before sales

Validity and expiration

Coming soon · to be confirmed before sales

Unused credits and partial refunds

Coming soon · to be confirmed before sales

Paid and promotional credits

Coming soon · to be confirmed before sales